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Troubleshooting

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Start with the symptom. Find the next useful check and the reference behind it.

2 matching articles. These are troubleshooting paths, not a complete API error-code catalog.

IDentity / Diagnose

IDentity webhook has not arrived

IDentity result delivery uses the configured Post Processing API callback. Check its environment and request settings before investigating the result itself.

  1. Check the callback URL for the matching Sandbox or Production environment in My Account → Account Settings.
  2. Confirm POST_Data_API_Required was set to Y in the original API request.
  3. Inspect your receiver’s request and response records for the matching form without exposing personal data or secrets.
  4. Follow the documented HTTP 200 acknowledgement and response body. The published IDentity reference does not specify retry or signature guarantees.
IDentity Webhooks →Related reference →
Inspect a webhook payload →
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