Troubleshooting
Get back to building.
Start with the symptom. Find the next useful check and the reference behind it.
Your integration
Version details →8 matching articles. These are troubleshooting paths, not a complete API error-code catalog.
SDKs / Diagnose
Session creation or validation failed
The SDK could not obtain or validate a session. Start by separating server-side creation from client-side validation.
- Check your server’s CreateSession response and HTTP status without logging API secrets or the session token.
- Use the API key and Portal API URL from the same environment.
- Create a fresh session for the next journey instead of reusing an old session.
- Pass the returned session ID and matching API URL to the SDK. If creation succeeds but validation fails, compare those environment URLs.
Report a docs issue
Copy this context into your team’s issue tracker or an email to support@idmission.com.
